DVCOM Technology is an established Open Source VoIP Telephony and Networking solutions company and the Authorized Distributor forDigium|Asterisk, Snom (VoIP Phones), DrayTek (Networking Products), Smart Share Systems (Wan Optimization Appliances) and CyberData(VoIP Peripherals) in the MENA region. We cater to Middle East and North African (MENA) region through outstanding levels of channel support and unmatched relationships with our growing network of channel partners.
DVCOM reflects on more than 20 years of business knowledge regarding telecommunication solutions.
DVCOM is the IP Telephony division of the Al Mashka group of companies. Al Mashka was incorporated in the UAE in 1994 and is now an $80 million conglomerate, dealing in Panasonic telephone systems, consumer electronics, audio & video including supply chain management solutions.
Experience and Expertise in developing enterprise systems is essential to ensure maximum ROI. With the technical expertise of our certified professionals, DVCOM provides IP Telephony and Networking solutions from specification through development and implementation, to training and post-sales support, through our extensive reseller/partner network.
Based in Dubai we provide services for designing, installing, configuring, customizing and supporting Asterisk™ based IP PBX solutions and other open source platforms for CRM, CMS, and other VoIP products through our extensive reseller network.
We are also a Digium authorized training Partner and offer in association with Digium, a comprehensive training course on Open Source Asterisk telephony solutions.
With a total solution product portfolio and other integrated IP related products DVCOM has become a name to reckon with and has become the main competition against proprietary IP based communication products in the region.
DVCOM provides a full range of consulting and professional services and assisting organizations and companies with the assessment, design, and implementation of professional IP Communications solutions for ensuring high availability, reliability, performance, scalability, and manageability within their intranet environments.
Our portfolio ranging from products and solutions from world class manufacturers and vendors and coupled with our Asterisk expertise ensures successful implementation of IP Telephony and Networking solutions.
DVCOM specializes in complete solutions for voice and data, from ATA’s to IP PBX and related software solutions like fax servers, call servers, voice processing systems, maintenance systems and tailor made solutions addressing all types of telecommunication requirements.
We are dedicated to providing quality solutions to businesses that are ready to take advantage of the latest advances in telephony. Our solutions reduce the costs of traditional TDM and VoIP implementations through Open Source, standards-based soft ware and next-generation gateways, media servers, and application servers. Our solutions gives a new lease of life to your networking and telephony environment, by seamlessly integrating inter office and intra office communications while offering high scalability. We offer SOHO to SME solutions.
Our unique network solutions range from enterprise level firewalls, mission critical VPN facilities for SOHO, and various xDSL / broadband CPE to prospective telecommunications products. We have product lines supporting video (IPTV), voice (VOIP) and data transmissions (internet access) at once in the field of both CPE and CO sides.
We also provide comprehensive, fully integrated solution that enables you to manage customer interactions in a multimedia contact centre environment. The suite will enable you to maximize the value of each and every customer interaction, regardless of the channel that the customer chooses to contact your company – Voice, Email, Interactive Voice Response (IVR) and the Web, thereby retaining your customer by delivering exceptional customer service.
DVCOM has further enhanced their business by developing and establishing a well educated professional reseller Partner network.
DVCOM currently have branch offices in Saudi, Qatar, Oman and Yemen and reseller Partners in GCC and MENA region.
DVCOM provides in house education/training to the reseller market.
Our highly qualified and technical department supports our Reseller Partners in all products and solutions which are distributed by DVCOM.
To ensure a good business model DVCOM has structured its business with the resellers into a reseller Partner program business plan.
The reseller network has become one of the strong points of the DVCOM organization.
DVCOM is committed to:
- To give quality service to all our customers and ensuring a long term relationship with them.
- Selecting resellers/partners in each market, providing them with state of the art products and solutions at competitive pricing thereby ensuring their business growth and spreading the network points for their customers.
- Partnering with vendors who are global leaders in their fields and having a long term relationship with them.
- Employing trained technical support and implementation staff to ensure technical and marketing support for our resellers and end user clients.